Saturday, August 23, 2008

An Open Letter to Best Buy

Dear Best Buy,

This is that really angry chick who just hung up on your techno-geek that you apparently thought could "talk me down" by speaking slowly and REALLY condescendingly. Not.a.good.idea.

I accept the fact that you completely lied about the amount of time that you would hold my computer hostage. I really do. However, when you offer me the excuse that you did, in the hopes that I would just grin and keep waiting patiently, well, that's where you were wrong.

You see, I do NOT find "my computer won't let me ship it to the correct facility for repair" as an acceptable reason for your ineptness. I further do not accept that excuse as the reason that my poor, incapacitated computer has been sitting at your store for more than a week now, after it's 2 week trip to the WRONG repair center. Oh yeah, YOUR computer won't let you ship it to the "correct" repair center. I forgot. And the reason that you've had my computer for 3+ weeks now, is because someone 2 hours from here won't fix a glitch in the system, so that you can print a shipping label? Hmm.

I've got it! There's this handy little invention called a pen and paper. You can actually write the CORRECT shipping address on the paper with your pen, so that my computer is shipped to the CORRECT repair center. Better yet, how about I just come pick up my broken computer and drive it down to the CORRECT repair center myself. Maybe that will get the message across that I'm not sitting around for one more day while you idiots get your act together and stop blaming technology for all your laziness. Your thoughts?

Your Raging Mad Customer,

Angie

17 comments:

Jane said...

Oh girl, I had heard that Best Buy was HORRIFIC with it's repair department for anything!!!
Can't wait to hear the next round!!

Jane said...

Oh girl, I had heard that Best Buy was HORRIFIC with it's repair department for anything!!!
Can't wait to hear the next round!!

Angela said...

Have I never told you about the time I got a new (upgraded) iPod because BB tried to fix the old one, which had some symptoms similar to what Michelle has described? So we took it into Best Buy for (har!) repairs. And with, I don't know, something like one billion bazillion iPods in circulation these days, I just figured maybe POSSIBLY a technology store (one that, ironically, sold us a service plan) would know how to fix it. Or at least know someone who could fix it. But alas, apparently my expectations were WAY too high, for when my iPod was returned to me in "working" condition, while it would play music, it looked sort of pitiful sitting there all scratched up, and with major gaps in its formerly sleek seams where some ham-handed techie had pried it apart (apparently with his toothbrush). Even hubby was forced to admit that it was simply not acceptable, and he returned it and complained. And (you know my husband) he walked out of there with a brand-new-in-the-box 60G, color device to replace my poor, monochrome 40G baby. But you can tell that, upgrade notwithstanding, I'm just a little bit bitter...LOL!

So yeah, I'm with you on not loving BB. So sorry your computer is lost in the inner workings of their customer disservice department. Love and hugs!

Kat said...

I, my dear, can match you in Best Buy anger. From waaayyy back when, when I went to find an Apple computer (like 15 years ago). And they told me that the model I was looking for was obsolete. But what they really meant was "we don't sell that her. So I am going to lie to you because that's easier than finding out the correct answer."

OR the time Michael bought a DVD player for our car. We had one in there, and it died. So we needed it replaced. And he could do the install. Well, he bought it, brought it home, and what was in the box was a totally different product. And it was one that wouldn't fit in our car.

And we fought with them for WEEKS before they would allow us to return it. And why couldn't we return it? Because the item in the box was not what was supposed to be in the box.

Freakin' idiots over there. Go somewhere else. Pay more. Best Buy is NOT worth the headaches.

Hot Tub Lizzy said...

While I love Best Buy because they are a Minnesota corporation, I have NOT been impressed with the way they work... my mom has had a heck of a time getting good service there, and just... they never have stuff, you can't ever find someone...

Shannon said...

Oh, NO!!!! I would be livid.
Note to self: DO NOT take any gadget to BB for repair!

Trooper Thorn said...

When they try and bill you for service, you can tell them your bank system won't let you send money to Best Buy.

texasholly said...

Oh no! You mean talking louder and slower doesn't work?

Belle said...

I only go in Best Buy as a last resort. I don't think they even CARE that they are so inept. It's a sad commentary on pride in a job well done.

Kelly said...

I try to avoid making any purchases or doing any repair through Best Buys because of horror stories I've heard from friends. Good luck on finding a better place and getting your computer back!

CrystalChick said...

I like Best Buy for things like DVD's and CD's but anything too technical... uh, NO. Their Geek Squad is a fortune and you get different answers depending on who you talk to. When our computer crashed we ended up buying a new hard drive and some other stuff from them because the price was decent but our friend walked us thru installation.

In general, customer service is lacking in a lot of places and many companies don't pay their employees enough or train them properly.
Good luck with everything!

Rhea said...

Oh, man, I would be steaming mad too. I don't blame you for being so PO'ed. I don't think that excuse is acceptable either. RIDICULOUS.

American in Norway said...

Ouch.... You go girl. NOTHING makes me more crazy than Dumb A#& sales people who think they can blow you off...or lie to you to calm you down....
Keep us posted!

Tara@From Dawn Till Rusk said...

Ouch! You're pretty cross right? How dare they come between a girl and her computer.
Many thanks for visiting on my SITS day - sorry it's taken so long to visit, it's taking me an age to get through all the visitors. I end up reading back on old blogs and before you know it half an hour has gone and I'm still reading about Monday totty.

Michelle said...

Oooo, good luck with the computer. I didn't realize that you were still without. Here's hoping you DO get it back. Soon. If not, let me know as I know some people who work at BBY who may be able to help a bit.... I will say that I don't shop there myself though -- too many horror stories like you've mentioned!

Pamela said...

Good lord. I had a good comment all worked up in my brain, and then I read that you're anxiously awaiting to read my words of brilliance. I'm new here, and I'm experiencing a moment of performance anxiety. All I can remember is that I clicked on you through BlogHerAds, and that I'm saucy, too. I'm going to have to come back again when I'm prepared to dazzle you. ;)

Threeundertwo said...

You forgot to add: and I'm slamming you on the internet! So now jillions of other consumers are mad right along with me!

Hope you get it back in perfect order soon! I would be livid.

 

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