Wednesday, August 27, 2008

Angie 3, Best Buy 0

Well, score one for the little guy today because I took on the giant that is Best Buy and came out on top.

My father & I showed up at my favorite store at 4:30 this afternoon to pick up my new computer. The manager-type that we talked with yesterday informed me that my new computer was in fact, NOT there. Pardon me while I pause with surprise. After seeing my face literally turn beet red, he informs us that he will have this situation rectified in 15 minutes. Alright buddy, my stopwatch says GO! As he runs off to presumably suck his thumb under a table in the breakroom, I decide to take out some aggression on the idiot "working" the Geek Squad desk.

I explain to Thing #1 that I'm going to need a new copy of Microsoft Office Professional since my licensed copy resides on the computer being held hostage. He says no because "it can be installed on 3 computers". Try again dummy. So, he brings over Thing #2 who also tries to feed me this line of bull. After giving these boys a copy of Hooked on Phonics, I finally get them to understand that the package clearly states that only the Student version can be installed on 3 computers. And their response? "Wow, look at that. You're right." Finally, an intelligent answer from these morons. The female manager-type who overhears this conversation pulls rank on Things 1&2 and immediately obtains a new copy of the program for me. Score! Angie 1, Best Buy 0

Then, this rockin' female manager-type sees that my Dad & I have now been sitting in this store for over an hour waiting for my new computer that was supposed to appear in 15 minutes (an hour ago). And first she offers us something to drink. And then she offers copious apologies. And then she gives us a $50 giftcard. Score! Angie 2, Best Buy 0

After waiting for an hour and 40 minutes, my new computer FINALLY appears. And after they do their fancy register tricks, they send us out the door with a brand new (and much better) computer than what I had. Score! Angie 3, Best Buy 0

So, now my beautiful new Sony computer is sitting where my old one used to reside. I'm still mourning the loss of my old Sony, but I know that she'll probably find a new home with some techno-geek that actually knows how to fix her. In the meantime, I think I'll watch a little James McAvoy movie to ease my pain. Yeah, that should do the trick.

13 comments:

Mom Taxi Julie said...

Wow it's about time! Congrats on your new computer.

Shannon said...

New computer and a free $50 gift card... not too bad. Unfortunately you had to deal with a lot of crap to get it!

Connordog said...

ARGH! I hate dealing with them. If I know what I want it's fine, but if you don't - watch out!

Kat said...

I am hoping that you had everything from your old computer backed up - plus all your programs. And are you going to go into Best Buy again? That gift card we got for our trouble we gifted at Christmas. I can't stomach them at all. In any form...

Lula! said...

I told you! Best Buy was going DOWN. Way down.

Hooray! I'm glad you won big!

Michelle said...

Yay! Happy new computer and happy Angie (sorta)! Sooooo are you actually going to use the $50GC they gave you? Or does that turn into a really nice teacher / appreciation gift sometime soon?

Good luck getting it all set up and files back and all the *really* fun stuff....

Ronnica said...

I'm impressed that you were actually able to pull this off. Piggybacking on Michelle's question: are you going to use the GC to giveaway to one of your favorite blog readers? =)

Angela said...

WAHOO! I'm so glad to see the consumer win for a change. I'm so tired of customer service these days, which has become a true oxymoron. Enjoy the new machine and spend the giftcard online, if you don't feel like setting foot in there EVER AGAIN, LOL!

CrystalChick said...

AWESOME!!! You are my electronics representative from now on!

mannequin said...

Congratulations!!
Now I'm kinda sorry to see it all end...

But happy you got a new and improved Sony! Jeez, businesses will push you around and intimidate you as faarr as they can, won't they?

So whatcha goina do with your gift card?

Rhea said...

Woohoo! You rock, Angie! I'm so glad you got the new computer! After all you went through. Sheesh

Nik said...

Whoa girl! You ROCK!

Kelly said...

Good for you; I'm glad that it FINALLY worked out in your favor. Will Best Buy cover the gray hair they gave you?!

 

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