For those just tuning in, here's the original post so you can catch up on this techno-fun.
So, I call my friends at Best Buy this morning to see what the status is on my computer. I thought, for a brief moment, that they might have taken the opportunity to combine their collective brain cell and figure out how to ship my computer to the correct repair center. Wishful thinking. "Tim" informed me that apparently no one in the entire Best Buy empire can fix my computer. Wow, I didn't realize that Sony made a computer THAT complex. Furthermore, if Best Buy knew this, why did they not hesitate to sell us the extended warranty on a machine that they can't repair. Things that make you go "Hmmmm?" Oh wait, you in the back...what's that? They're a bunch of idiots? Now, that wasn't very nice. Possibly true, but not very nice.
And so, upon hearing my head explode, "Tim" decided that he'd better come up with something quick before my hand came through the receiver. He said that he would talk with his store manager and they would figure out some resolution for me. I said "Good idea Tim. And I'll be there at 2pm to take home my resolution. And it had better be a brand new computer."
Tim calls me back an hour later explaining that his store manager has "authorized" him to give me a brand new HP with all the bells & whistles and that this is actually an upgrade from my Sony that I left with them. Really? The only upgrade I'll be accepting for my SONY is a SONY, pal. Is that clear enough for ya? See ya at 2pm, Tim.
Just as I suspected, when I arrive at 2pm, not only has my pal Tim fled the store, but the store manager has fled as well. You mean, they didn't want to deal with my 5'3" frame of Spanish temper in person? Smart guys. However, this is bad news for the backup store manager who gets to deal with me instead.
While my Dad is in the background throwing around terms like "my attorney says" and "questionable business practices" and "reimbursed damages", I very calmly explain to the poor store schlub what's been going on. And he asks me something that I never expected to hear. "What can I do to fix this?" Did I hear this guy right?
I show him a printout from the Best Buy website of a Sony computer comparable to what I had. And he proceeds to track one down at another store and assures me that it will be there tomorrow for me to pickup and take home. So, tune in tomorrow, for what had BETTER be a happy ending to this ridiculous story. Anyone care to lay odds on this turning out the way I hope it will turn out? Yeah, me neither.
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